Last modified: April 21, 2025
Introduction
This privacy policy governs your use of the software application Helix Authenticator (“Application”) that was created by ZKX Solutions.
What information does the Application obtain and how is it used?
The application obtains the following information from you:
- User credentials for each account that you create
- E-mail address
- Usernames
This information is used within the Application for the purposes of authenticating accounts. This information is not transmitted to ZKX Solutions.
Automatically Collected Information
The Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your device’s unique device ID, the IP address of your device, your operating system, and information about the way you use the Application.
ZKX Solutions may receive crash reports that are used for identifying and fixing problems with the Application. These crash reports may include the user provided and automatically collected information noted above.
The “Send logs” feature will, when invoked by the user, create an email that can be sent to one or more email addresses. This email will contain detailed logs from the Application that may include the user provided and automatically collected information noted above as well as information about the user’s activity. This may include the user name that was provided, but will not include password information.
Does the Application collect precise real time location information of the device?
No.
Do third parties see and/or have access to information obtained by the Application?
No, however, a third party may gather aggregated information about the Application and provide it to ZKX Solutions for use in understanding installation and usage trends.
ZKX Solutions may disclose user-provided and automatically collected information:
- As required by law, such as to comply with a subpoena, or similar legal process;
- When ZKX Solutions believes in good faith that disclosure is necessary to protect the company’s rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- With ZKX Solutions’ trusted services providers who work on behalf of the company, do not have an independent use of the information ZKX Solutions discloses to them, and have agreed to adhere to the rules set forth in this privacy statement;
If ZKX Solutions is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via a prominent notice on the ZKX Solutions web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
What are my opt-out rights?
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your device or via the application marketplace or network.
Data Retention Policy, Managing Your Information
The Application will retain user provided and automatically collected information on the device for as long as the Application is installed. Please note that some or all of the user provided Information may be required in order for the Application to function properly.
If the “Send Logs” function is used to email logs from the Application to ZKX Solutions, the information in the log files may be retained for as long as is necessary to identify, fix and validate any problem associated with those logs. If you would like ZKX Solutions to delete the information that you have provided in this manner, please contact ZKX Solutions via email at support@zkxsolutions.com, and we will respond in a reasonable time.
If the “Send Logs” function is used to email logs from the Application to any other parties outside of ZKX Solutions, the management and retention of that information is the responsibility of those parties.
Children
ZKX Solutions does not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided ZKX Solutions with information without their consent, he or she should contact ZKX Solutions at support@zkxsolutions.com. ZKX Solutions will delete such information within a reasonable time.
Information Security
ZKX Solutions is concerned about safeguarding the privacy of your information. ZKX Solutions provides physical, electronic, and procedural safeguards to protect information it processes and maintains. For example, ZKX Solutions limits access to this information to authorized employees and contractors who require access to the information in order to operate, develop or improve the Application. Please be aware that, although ZKX Solutions endeavors to provide reasonable security for information it processes and maintains, no security system can prevent all potential security breaches.
Changes
This privacy policy may be updated from time to time for any reason. ZKX Solutions will notify you of any changes to this privacy policy by posting the new privacy policy here. You are advised to consult this privacy policy regularly for any changes, as continued use is deemed consent to all changes.
Your Consent
By using the Application, you are consenting to ZKX Solutions’ processing of your information as set forth in this privacy policy. “Processing,” means using cookies on a computer/ hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States.
Contact us
If you have any questions regarding privacy while using the Application, or have questions about ZKX Solutions’ practices, please contact us via email at support@zkxsolutions.com.